ARKRAY USA INC. Privacy Policy

Privacy Policy Effective Date: March 18, 2024

ARKRAY USA, INC. (“ARKRAY USA,” “WE,” “US,” and “OUR”) IS COMMITTED TO PROTECTING THE PRIVACY OF YOUR PERSONAL INFORMATION. THE WEBSITE HTTPS://RELIONBGM.COM (THE “SITE”) IS OPERATED BY ARKRAY USA. THIS PRIVACY POLICY WAS CREATED TO ENSURE THE CONFIDENCE OF VISITORS AND CUSTOMERS (“YOU” OR “YOUR”) TO THE SITE. THIS PRIVACY POLICY ALSO DEMONSTRATES OUR COMMITMENT TO FAIR INFORMATION PRACTICES AND THE PROTECTION OF YOUR PRIVACY.

This Privacy Policy tells you how we protect and use information that we gather through the Site. This Site may contain links to other websites, but this Privacy Policy does not apply to those other websites. We are not responsible for the data protection or privacy policies of any third parties or other websites, and accept no responsibility or liability for their practices or policies. Therefore, whenever you leave this Site or otherwise provide information to third parties, we recommend that you review their privacy practices and exercise caution when deciding to disclose any personal information to them.

This Site and this Privacy Policy are intended for visitors and customers in the U.S.

By accessing or using the Site, you are acknowledging that you have read, understood, and accept our Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

This Privacy Policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. Please read this Privacy Policy carefully.

What personal information does ARKRAY USA collect or receive?

The information we receive, and how we use it, depends on what you do when visiting our Site.

What is personal information?

Personal information is information that we collect through this Site that can be used to specifically identify you, such as your:

• Name
• Address
• Telephone Number
• E-mail address
• Medical device information
• Personal health information
• IP (internet protocol) address when such address is associated to a specific user, the type of device or browser you use, your browsing history, and information about your interaction with the Site, including applications, widgets, and advertisements
• Geolocation information, such as physical location based on IP address, device data, or region

Within the last year, ARKRAY USA has collected all of the above categories of personal information for its business purposes described below.

Please note that personal information for the purposes of this Privacy Policy does not include aggregate information from which individual identities have been removed.

How does ARKRAY USA receive your personal information?

In some places on this Site, you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form, and you may elect to receive educational material about our products.

In addition, we or our partners may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to automatically collect information about you. The technologies used may recognize you and/or your device(s) on, off, and across the Site and different devices. A cookie is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website. Cookies are also used to enable certain website features and functionalities. You can control certain cookies through your browser settings and other tools. However, please note that some parts of our Site may not work properly if you do.

Certain features of our Site may use local stored objects or flash cookies to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your flash cookie settings, visit the flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

In some instances, ARKRAY USA or our partners may use tracking scripts or “tracers” that recognize a unique identifier from a cookie placed on your hard drive by another website. We may also use web beacons, pixel tags or clear GIFs to track and otherwise process your activities on our Site and emails you send, receive or read through our services or Site. These are used by ARKRAY USA to gauge the success of our own advertising. For instance, we may use a tracer to determine whether you visit certain web pages where ARKRAY USA may have placed an advertisement. Furthermore, they can be used to measure the success of our marketing campaigns, and compile statistics about use and response rates.

Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may collect information that you provide. These third parties may also use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different Sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control and are not responsible for these third parties, their tracking technologies, or how their tracking technologies may be used. We are also not responsible for the privacy practices of these third parties. These third parties may independently collect and solicit information about you. Any personal information you provide to them is not covered by this Privacy Policy. These third parties have their own data policies and practices. We encourage you to familiarize yourself with their privacy policies and terms of use (if any). If you have any questions about a third party advertisement or any other third-party content, you should contact the responsible provider directly.

How does ARKRAY USA keep and use personal information?

We may keep and use personal information we collect from you through this Site to provide you access to this Site. In addition, we may keep and use your personal information:

• To respond to your requests or questions
• To provide and deliver our Site, services, products and related support
• To personalize your access to our Site, for example, by telling you about new features that may be of interest to you
• To develop records, including records of your personal information
• To contact you with information that might be of interest to you, including information about our or our partners’ products and services
• For analytical purposes and to research, develop, and improve our Site, programs, products, services, and content
• To enforce this Privacy Policy and other rules about your use of this Site
• To keep your information and our systems secure such as by detecting security incidents and to be able to verify your identity and contact information
• To protect our rights and property
• To protect someone’s health, safety or welfare
• To comply with a law or regulation, court order, or other legal process
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets

When does ARKRAY USA share personal information with third parties?

ARKRAY USA will not share your personal information collected from this Site with an unrelated third-party without your permission, except as otherwise provided in this Privacy Policy.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf, such as marketing, data processing, order fulfillment, Site maintenance and improvement, and cybersecurity. For example, we may use different vendors or suppliers to ship you products that you order from ARKRAY USA. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third-party service provider, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We may also disclose your information to other third parties in order to offer or provide you with products, supplies, or services or otherwise fulfill your requests. For example, we may request diagnosis information from your physician to ensure that the correct supplies are being provided for treatment.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigation and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we have a good faith belief that such disclosure is necessary to:

• Enforce this Privacy Policy and the other rules about your use of this Site
• Protect our rights or property
• Protect someone’s health, safety or welfare
• Comply with a law or regulation, court order or other legal process
• Protect the interests of other users of the Site or any other person
• Operate or conduct maintenance and repair of the Site

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Policy, we also may keep, disclose, and use personally identifiable information that you give us through this Site in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

What is ARKRAY USA’s privacy policy regarding children that use the Site?

We will not intentionally collect any personal information (such as a child’s name or e-mail address) from children under the age of 13. Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. If you are under 13, do not use the Site. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you think that we have collected personal information from a child under the age of 13, please contact us via the form at https://relionbgm.com/contact-us/.

Security

This Site takes reasonable steps to protect personally identifiable information as you transmit it to our Site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information we collect. You should keep in mind that no electronic storage or Internet transmission is ever completely secure or error-free. In particular, electronic communications sent to or from us or this Site may not be secure.

Where is my information stored?

Because ARKRAY USA is a US-based company, your personal information may be collected and processed in the United States. Additionally, as part of the Site offered to you, the information that we receive about you may be transferred to and stored in one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws than your current residence. However, if we transfer your personal information in this way, we will put in place appropriate protection to make sure it is treated in line with this Privacy Policy.

How long is my information retained?

We will keep your personal information for as long as is necessary to perform the processing activity for that information or as required or allowed by law. The relevant retention period is determined on a case-by-case basis because it depends on things like the nature of the data, why it is collected, why it is processed, and any legal or operational retention needs. Please note that we do not have any obligation or liability to you or any other party with respect to personal information that is deleted.

For California Residents – Personal Information Requests

Individuals residing in California have certain additional rights under local law regarding their personal information. Except where an exception or exemption applies, these rights may include:

• The ability to request that we provide the categories and specific pieces of personal information we have collected about you;
• The ability to request correction of inaccurate personal information; and
• The ability to request deletion of your personal information, subject to certain exceptions.

California residents also have the right not to be discriminated against for exercising these rights. Please note that we do not sell or share your personal information, as defined under California law.

Certain information may be exempt from the above requests under certain circumstances. For example, we may retain certain information for legal compliance reasons and to secure our Site. We may also require certain information in order to provide the Site to you. Accordingly, if you ask us to delete it, you may no longer be able to use the Site or access any of the content you were previously able to access.

California residents may submit a request at the form at https://relionbgm.com/contact-us/. Please include with your request your name, address, email address, phone number, relationship (if any) to us, and the details of your request. Residents of California may also designate an authorized agent to make a request on their behalf.

To protect your privacy and security, we may take reasonable steps to verify your identity before processing or fulfilling your request. We will generally respond to your request within 45 days, unless a longer response time is necessary, in which case we will let you know. Please note that we may retain certain personal data as required or allowed by law or as necessary for our legitimate business purposes.

Special Notice to Nevada Residents

We do not sell, lease, or rent your personally identifiable information to third parties. However, if you are a resident of Nevada and would like to submit a request not to sell your personally identifiable information, you may do so by contacting us via the form at https://relionbgm.com/contact-us/.

Changes to this Privacy Policy

ARKRAY USA may change this Privacy Policy from time to time, when updates are made, the Privacy Policy version date will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Privacy Policy to see if there have been any changes that may affect you.

Questions about the Privacy Policy

If you have questions or concerns about our Privacy Policy or privacy practices, please contact us via the form at https://relionbgm.com/contact-us/.